CustomerSuccessU Membership All Certification Courses

GenAI Essentials in Customer Success

GenAI Essentials teaches how GenAI fits into Customer Success, where to use AI, how AI supports human judgment, and how to handle customer data safely while improving daily execution.

GenAI Strategy in Customer Success

Course

GenAI Strategy focuses on applying GenAI to account planning, customer communication, data analysis, and identifying risk and opportunity to drive more strategic and outcome-focused Customer Success conversations.

GenAI Professional in Customer Success

Course

GenAI Professional build the advanced skills needed to diagnose root causes, prioritize actions, prepare for high-stakes conversations, simulate scenarios, and strengthen decision making across complex customer situations.

GenAI Certified Customer Success (GCCS)

Course

GCCS Certification Final Exam - Showcase your ability to apply GenAI across all areas of Customer Success, from daily execution and communication to strategic planning, risk management, and growth.

Customer Success Fundamentals

Course

4.4 (619 reviews)

Level 1 - The vital skills and principles required to excel in the field of Customer Success

Customer Success Advanced Concepts

Course

4.6 (95 reviews)

Level 2 - Learn Strategic Account Planning, Value Realization, Business Reviews, & Customer Risk and Retention

Customer Success Strategic Management

Course

4.5 (69 reviews)

Level 3 - Strategies to shape impactful conversations around clients' strategic business goals.

Customer Success Career Advancement

Course

4.7 (49 reviews)

Level 4 - Career advancement insights to navigate organizational politics, office dynamics, and professional reputation

Customer Success Master Class

Course

4.7 (55 reviews)

Level 5 - Master Class on the skills necessary to excel in Customer Success at the highest levels

Certified Customer Success Specialist (CCSS)

Course

4.7 (37 reviews)

Final Exam to become a Certified Customer Success Specialist (CCSS) by CustomerSuccessU

Value-Driven Customer Engagement Framework

Course

4.0 (1 review)

Kristi Faltorusso, CS Executive - Exclusive 8-step framework course and workbook offers a comprehensive guide to building a success plan collaboratively with your customer.

CCO Evolution and Strategy

Course

Boaz Maor, CS Executive - Details the evolving role of the Chief Customer Officer, Strategic Ownership of Renewals and Upsells, Customer Segmentation Strategies, Organizational Design, and Key Leadership Competencies.

The Strategic Role of Customer Success

Course

4.5 (2 reviews)

Avi Avital discusses Leadership, Proactive Customer Management, Driving Business Value, Optimizing Customer Relationships, and Balancing Technical and Commercial CS Strategies.

Customer Success Framework Mastery

Course

John Huber, CS Executive - Details Growth Strategies, Leveraging KPI's and Metrics, Building Compensation Models, and Leadership Principles for High-Performing Customer Success Teams.

Customer Success Leadership Excellence

Course

Thomas Voigt, CS Executive - Provides a Master Class on Customer Success Leadership Development, Setting a Strategic Vision, Leading High-Growth Organizations, and AI Strategies for Customer Success Teams.

Customer Success Value Creation

Course

Unlock the Power of Value Creation in Customer Success with Bappa Dey! Gain exclusive insights from Bappa Dey, as he shares proven strategies for defining, measuring, and driving value in Customer Success.

Certified Customer Success Executive (CCSE)

Course

The Certified Customer Success Executive (CCSE) certification represents you have successful completed this rigorous program led by global CS leaders who have helped define the industry’s evolution.

Customer Service Foundations

Course

4.0 (19 reviews)

Level 1 - Master the fundamentals of exceptional customer service in this free, self-paced certification course. Learn how to build trust, resolve complaints, and deliver world-class experiences that drive loyalty and growth.

Customer Service Core Skills

Course

Level 2 - Master essential communication strategies to enhance customer interactions and build trust. Strengthen professionalism, manage response times, and develop skills to create lasting connections with clients.

Customer Service Conflict Resolution

Course

Level 4 - Develop advanced problem-solving and conflict resolution techniques to address challenges effectively. Learn to transform complaints into opportunities while managing conflicts with empathy and professionalism.

Customer Service Delivering Impact

Course

Level 3 - Deliver value-driven service by aligning customer interactions with business outcomes. Focus on first-contact resolution, personalized engagement, and leveraging feedback to improve customer experiences.

Customer Service Leadership and Strategy

Course

Level 5 - Elevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.

Certified Customer Service Associate (CCSA)

Course

5.0 (1 review)

Final Exam to become a Certified Customer Service Associate by CustomerSuccessU

Course Resource | Fundamentals

Digital download

Packed with valuable insights, this 60+ page PDF is designed to help you solidify your understanding and apply key concepts to real-world scenarios.

Course Resource | Advanced Concepts

Digital download

Packed with valuable insights, this 60+ page PDF is designed to help you solidify your understanding and apply key concepts to real-world scenarios.

Course Resource | Strategic Management

Digital download

Packed with valuable insights, this 60+ page PDF is designed to help you solidify your understanding and apply key concepts to real-world scenarios.

Course Resource | Career Advancement

Digital download

Unlock your career growth with 60+ pages of key course concepts! Discover how LinkedIn, certifications, skill-building projects, and a supportive community can help you climb the corporate ladder and achieve job satisfaction.

Course Resource | Master Class

Digital download

Unlock your Full Potential with 60+ pages of key course concepts from the Customer Success Master Class!

Course Resource | Customer Engagement Model

Digital download

Chief Customer Officer, Kristi Faltorusso, shares her dynamic 8-step engagement framework that will transform the way you approach Customer Success.

Course Resource | CCO Evolution and Strategy

Digital download

Chief Customer Officer, Boaz Maor, delivers a compelling look into the transformation of Customer Success from a reactive support function into a strategic force within modern businesses.

Course Resource | CS Leadership Excellence

Digital download

Customer Success Executive, Thomas Voigt, delivers a clear and actionable framework for leadership development, empowering Customer Success professionals with the skills, strategies, and practical applications essential for success.

Course Resource | Framework Mastery

Digital download

Customer Success Executive, John Huber, takes you behind the scenes of what it really takes to build and scale a high-performing Customer Success organization.

Course Resource | CS Value Creation

Digital download

Chief Growth Officer, Bappa R. Dey, delivers a powerful playbook for unlocking true customer value. This course is packed with actionable strategies to align Customer Success with business goals and harness data for smarter engagements.

Course Resource | Strategic Customer Success

Digital download

Vice President of Customer Success, Avi Avital, brings next-level energy to this course, showing how to turn Customer Success into a true revenue engine.

Course Resource | Customer Service Foundations

Digital download

Master the fundamentals of exceptional customer service in this free, self-paced certification course. Learn how to build trust, resolve complaints, and deliver world-class experiences that drive loyalty and growth.

Course Resource | Customer Service Core Skills

Digital download

Advance your career with our core skills certification course. Learn how to engage customers, manage complaints, and create exceptional experiences that build loyalty.

Course Resource | Customer Service Conflict Resolution

Digital download

Gain practical skills to manage tough customer situations with professionalism and empathy. This course helps you stay calm under pressure, defuse difficult conversations, and restore trust with frustrated customers.

Course Resource | Customer Service Delivering Impact

Digital download

Deliver value-driven service by aligning customer interactions with business outcomes. Focus on first-contact resolution, personalized engagement, and leveraging feedback to improve customer experiences.

Course Resource | Customer Service Leadership and Strategy

Digital download

Elevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.