The Strategic Role of Customer Success
Avi Avital discusses Leadership, Proactive Customer Management, Driving Business Value, Optimizing Customer Relationships, and Balancing Technical and Commercial CS Strategies.
Unlock the Secrets of Customer Success with Avi Avital!
Learn how to transform Customer Success into a powerful, revenue-driving function. Avi Avital shares real-world strategies for mastering onboarding, bridging customer expectations, and elevating CS teams to trusted business partners.
Includes:
Introdution
Course Resource
Journey in Customer Success
Value vs. Relationship matrix
Scope of Customer Success
Executive Business Reviews
Competitive Differentiation