Course Preview

Thomas Voigt provides a structured framework for leadership development, guiding Customer Success professionals through the skills, strategies, and real-world applications needed to thrive in an evolving industry. By the end of this course, participants will be equipped with the knowledge and tools to drive organizational impact, foster executive alignment, and future-proof their leadership approach in the age of AI.

Includes:

  • Course Certificate
  • Downloadable Course Resource

Course curriculum

    1. Course Introduction

    2. Course Resource

    3. Certificate Access

    1. Vision and Strategy

    1. Leadership Development and Personal Growth

    1. Team Execution and Implementation

    1. C-Suite Engagement and Organizational Influence

    1. AI and The Future of Customer Success

About this course

  • 12 lessons
  • 1.5 hours of video content

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Not-for-Profit Mission

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