Thomas Voigt Provides a Master Class on Customer Success Leadership Development, Setting a Strategic Vision, Leading High-Growth Organizations, and AI Strategies for Customer Success Teams.
Course Preview
Thomas Voigt provides a structured framework for leadership development, guiding Customer Success professionals through the skills, strategies, and real-world applications needed to thrive in an evolving industry. By the end of this course, participants will be equipped with the knowledge and tools to drive organizational impact, foster executive alignment, and future-proof their leadership approach in the age of AI.
Includes:
- Course Certificate
- Downloadable Course Resource
What You'll Learn
This executive-level course equips you to lead Customer Success teams and initiatives that drive long-term business impact.
Skill Development:
Skill Development:
- Creating and communicating a bold Customer Success vision
- Strengthening your leadership style and personal brand
- Building high-performing teams and operational execution plans
- Engaging the C-suite and influencing company-wide priorities
- Embracing AI and innovation to future-proof your organization
Why It Matters
Customer Success is no longer just a department; it’s a growth engine. This course helps you develop the mindset, strategies, and influence to lead CS from the top, ensuring alignment with business outcomes and innovation.
Course Format
- Length: ~90 minutes of self-paced video content
- Modules: 5 (includes exercises and downloadable workbook)
- Skill Level: Current and aspiring Customer Success leaders, and strategic influencers
- Access: Paid, 1-year unlimited access
- Certificate: Instant digital certificate upon completion
Course Modules
- Customer Success Vision and Strategy
- Leadership Development and Personal Growth
- Team Execution and Implementation
- C-Suite Engagement and Organizational Influence
- AI and The Future of Customer Success
Who This Course Is For
- Current and aspiring Directors and VPs of Customer Success
- Experienced CSMs preparing for leadership roles
- Executives aligning Customer Success with enterprise strategy
- Professionals shaping the future of Customer Success
Affiliate Program
Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Your Next Step
Continue growing your skills and advancing your career with our next course: CCO Evolution & Strategy. This course is the next step on your path to earning the Certified Customer Success Executive (CCSE) designation. Each course you complete brings you closer to full certification and recognition as a CCSE by CustomerSuccessU.