Customer Service Core Skills

Level 2 - Master essential communication strategies to enhance customer interactions and build trust. Strengthen professionalism, manage response times, and develop skills to create lasting connections with clients.

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Course curriculum

1. Customer Service Core Skills - Introduction
2. Important Information
3. Course Workbook
1. Understanding the Customer’s Perspective
2. Section Review
1. Communicating Clearly and Effectively with Customers
2. Section Review
1. Professionalism and Courtesy in Every Customer Interaction
2. Section Review
1. Building Trust and Credibility Through Consistent Follow-Through
2. Section Review
1. Managing Response Time and Availability
2. Section Review
1. Course Summary
2. Certificate Quiz
3. Certificate Information
4. LinkedIn Certificate Posting Instructions

About this course

$99.00
17 lessons
1 hour of video content
Certificate
Course Workbook

CCSA Certification Bundle Offer

Course Introduction

Understanding the Customer’s Perspective

Communicating Clearly and Effectively with Customers

Professionalism and Courtesy in Every Customer Interaction

Building Trust and Credibility Through Consistent Follow-Through

Managing Response Time and Availability

Course Summary

About this course