This comprehensive certification course by John Huber prepares professionals to design, lead, and scale modern Customer Success organizations. Learn strategic planning, leadership development, compensation models, and AI transformation.
Course Preview
This course dives deep into the frameworks, strategies, and best practices needed to build and scale an effective Customer Success organization. John’s insights into the evolution of Customer Success highlight how this function has matured into a strategic pillar within modern organizations. What was once an undefined role scattered across different departments has now become a key driver of customer retention, business growth, and long-term value creation.
Includes:
- Course Certificate
- Downloadable Course Resource
Course Information
Created by John Huber, this course equips experienced CSMs, emerging leaders, and strategic executives with the full toolkit needed to scale and operationalize Customer Success.
Skill Development:
Skill Development:
- Map the evolution of CS and apply foundational best practices
- Develop your leadership brand and long-term CS career trajectory
- Structure high-performing teams and fair, motivating compensation
- Build strategic alignment with product, sales, and executive teams
- Leverage AI, automation, and segmentation for scalable growth
- Drive measurable results across the entire customer lifecycle
Why It Matters
This comprehensive certification course prepares professionals to design, lead, and scale modern Customer Success organizations. Learn strategic planning, leadership development, compensation models, and AI transformation.
Course Format
- Length: ~90 minutes of self-paced video content
- Modules: 8 (includes exercises and downloadable workbook)
- Skill Level: Senior CSMs, Directors, VPs, and high-growth operators
- Access: Paid, 1-year unlimited access
- Certificate: Instant digital certificate upon completion
Course Modules
- Customer Success Evolution & Strategic Foundations
- Leadership Development and Career Growth
- Team Execution and Compensation Models
- Customer Success Strategy and Organizational Influence
- Revenue Growth and Customer Segmentation
- Building a Customer-Centric Organization
- Operationalizing and Measuring Success
- AI and The Future of Customer Success
Who This Course Is For
- Current and aspiring Directors and VPs of Customer Success
- Senior CSMs preparing for leadership or cross-functional roles
- Startup and enterprise teams building scalable CS frameworks
- Professionals tasked with driving retention, expansion, and team culture
Customer Success Architects
John Huber is the Founder of Founder of Customer Success Architects. Throughout his career, he's guided SaaS companies through transformative organizational change while building high-performance teams dedicated to excellence.
At Customer Success Architects, we specialize in providing tailored consulting services to enhance customer success strategies for SaaS companies. Our mission is to empower businesses to maximize customer satisfaction, drive retention, and foster long-term growth. Together, we can unlock your organization’s potential and achieve sustainable success. Let's connect and explore how I can help you thrive.
At Customer Success Architects, we specialize in providing tailored consulting services to enhance customer success strategies for SaaS companies. Our mission is to empower businesses to maximize customer satisfaction, drive retention, and foster long-term growth. Together, we can unlock your organization’s potential and achieve sustainable success. Let's connect and explore how I can help you thrive.
Affiliate Program
Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Your Next Step
You've almost completed the CCSE certification! After completing this course, continue to the Certified Customer Success Executive Final Exam. This is the final step on your path to earning the Certified Customer Success Executive (CCSE) designation by CustomerSuccessU.