Course Information

Customer Support Leadership and Strategy is a leadership-focused course designed to equip supervisors and managers with the tools to coach teams, set measurable goals, and align service strategy with business outcomes.

This course explores effective coaching methods, KPI tracking, training development, and continuous improvement strategies that foster high-performing, customer-focused teams committed to long-term organizational success.

Partnership

This certification offering is made possible through a strategic partnership between CustomerSuccessU and ASTEVEN Energy Institute. As a recognized pioneer in workforce development, ASTEVEN brings a strong commitment to practical, skills-based learning.

Together, we are expanding access to high-quality customer service training and certification across Africa. This collaboration empowers individuals with the professional tools and global credentials needed to succeed in today’s customer-focused economy, reflecting our shared mission to create inclusive opportunities for lifelong growth and employment.
ASTEVEN Energy Institute

Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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