Elevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.
CCSA Certification – Course 5 of 5
Course Information
This course gives you a leadership playbook for delivering consistent, high-quality customer service that aligns with your company’s mission and goals.
Skill Development:
Skill Development:
- Define and communicate a strong customer service vision
- Align your team’s daily actions to business outcomes
- Build service strategies that support customer retention and growth
- Coach team members through conflict and performance challenges
- Drive continuous improvement across your service operations
Why It Matters
Customer service isn’t just about answering questions; it’s about influencing outcomes. Leaders who understand how to manage performance, align to goals, and invest in their teams can transform service from a cost center to a strategic advantage.
Course Format
- Length: ~90 minutes of self-paced video content
- Modules: 6 (includes exercises and downloadable workbook)
- Skill Level: Supervisors, team leads, and emerging service leaders
- Access: Paid, 1-year unlimited access
- Certificate: Instant digital certificate upon completion
Course Modules
- The Role of Leadership in Customer Service
- Connecting Team Performance to Business Strategy
- Building a Strong Service Culture
- Coaching Through Change and Conflict
- Strategic Decision-Making and Goal Setting
- Leading with Purpose and Long-Term Vision
Who This Course Is For
- Current or aspiring customer service leaders
- Team leads, shift supervisors, and service managers
- Professionals transitioning from individual contributor to leadership roles
- Anyone responsible for improving service team performance and impact
Partnership
This certification offering is made possible through a strategic partnership between CustomerSuccessU and ASTEVEN Energy Institute. As a recognized pioneer in workforce development, ASTEVEN brings a strong commitment to practical, skills-based learning.
Together, we are expanding access to high-quality customer service training and certification across Africa. This collaboration empowers individuals with the professional tools and global credentials needed to succeed in today’s customer-focused economy, reflecting our shared mission to create inclusive opportunities for lifelong growth and employment.
Together, we are expanding access to high-quality customer service training and certification across Africa. This collaboration empowers individuals with the professional tools and global credentials needed to succeed in today’s customer-focused economy, reflecting our shared mission to create inclusive opportunities for lifelong growth and employment.
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Your Next Step
You've almost completed the CCSA certification! After completing this course, continue to the Certified Customer Service Associate Final Exam. This is the final step on your path to earning the Certified Customer Service Associate (CCSA) designation by CustomerSuccessU.