Customer Service Leadership and Strategy
Level 5 - Elevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.
Bundle & Save
Unlock your full potential with the CCSA Bundle, providing access to all courses in the CCSA program at a significant cost savings. This exclusive bundle ensures you complete the full certification path and become a Certified Customer Support Associate (CCSA) by CustomerSuccessU.
Course curriculum
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Course Introduction
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Course Workbook
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Coaching and Developing Your Team for Customer Service Excellence
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Setting Clear Goals and KPIs for Customer Service Teams
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Training Service Agents for Consistency and Growth
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Creating a Culture of Continuous Improvement and Learning
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Aligning Customer Service Strategies with Organizational Goals
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About this course
- $99.00
- 12 lessons
- 1 hour of video content
- Certificate
- Course Workbook
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
