Customer Service Leadership and Strategy

Level 5 - Elevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.

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Course curriculum

1. Course Introduction
2. Course Workbook
1. Coaching and Developing Your Team for Customer Service Excellence
1. Setting Clear Goals and KPIs for Customer Service Teams
1. Training Service Agents for Consistency and Growth
1. Creating a Culture of Continuous Improvement and Learning
1. Aligning Customer Service Strategies with Organizational Goals
1. Course Summary
2. Certificate Quiz

About this course

$99.00
9 lessons
1 hour of video content
Certificate
Course Workbook

CCSA Certification Bundle Offer

Introduction

Coaching and Developing Your Team for Customer Service Excellence

Setting Clear Goals and KPIs for Customer Service Teams

Training Service Agents for Consistency and Growth

Creating a Culture of Continuous Improvement and Learning

Aligning Customer Service Strategies with Organizational Goals

Course Summary

About this course