CCO Evolution and Strategy
Boaz Maor, CS Executive - Details the evolving role of the Chief Customer Officer, Strategic Ownership of Renewals and Upsells, Customer Segmentation Strategies, Organizational Design, and Key Leadership Competencies.
Boaz Maor’s insights into the evolution of Customer Success emphasize how this function has matured from a reactive, service-based role to a core driver of revenue, retention, and long-term customer value. What was once seen primarily as post-sale support has now become an essential business function, influencing everything from product strategy to executive decision-making.
Includes:
Course Introduction
Course Resource
The Evolution of Customer Success
Session Review
AI, Automation, and the Future of Customer Success
Session Review
The Changing Role of the Chief Customer Officer
Session Review
Key Metrics, Revenue Ownership, and Organizational Design
Session Review
Structuring CS Teams and Segmentation
Session Review