Course Preview

Boaz Maor’s insights into the evolution of Customer Success emphasize how this function has matured from a reactive, service-based role to a core driver of revenue, retention, and long-term customer value. What was once seen primarily as post-sale support has now become an essential business function, influencing everything from product strategy to executive decision-making.

Includes:

  • Course Certificate
  • Downloadable Course Resource

Course curriculum

    1. Course Introduction

    2. Course Resource

    3. Certificate Access

    1. The Evolution of Customer Success

    1. AI, Automation, and the Future of Customer Success

    1. The Changing Role of the Chief Customer Officer

    1. Key Metrics, Revenue Ownership, and Organizational Design

    1. Structuring CS Teams and Segmentation

About this course

  • 13 lessons
  • 1 hour of video content

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