Boaz Maor details the evolving role of the Chief Customer Officer, Strategic Ownership of Renewals and Upsells, Customer Segmentation Strategies, Organizational Design, and Key Leadership Competencies.
Course Preview
Boaz Maor’s insights into the evolution of Customer Success emphasize how this function has matured from a reactive, service-based role to a core driver of revenue, retention, and long-term customer value. What was once seen primarily as post-sale support has now become an essential business function, influencing everything from product strategy to executive decision-making.
Includes:
- Course Certificate
- Downloadable Course Resource
What You'll Learn
This executive-level course provides a forward-looking lens into the evolution of Customer Success leadership.
Skill Development:
Skill Development:
- The expanding influence and responsibility of the Chief Customer Officer
- AI and automation’s role in reshaping customer engagement
- How Customer Success is taking on revenue and growth ownership
- Building metrics-driven strategies and scalable team structures
- Lessons from today’s top CS leaders on driving transformation
Why It Matters
As Customer Success becomes a key driver of growth, the CCO role is expanding; shifting from support to strategy, from reactive to revenue-responsible. This course explores how top leaders are adapting, structuring teams, and embracing technology to lead with impact.
Course Format
- Length: ~90 minutes of self-paced video content
- Modules: 6 (includes exercises and downloadable workbook)
- Skill Level: Current and aspiring Customer Success leaders, and strategic influencers
- Access: Paid, 1-year unlimited access
- Certificate: Instant digital certificate upon completion
Course Modules
- The Evolution of Customer Success
- AI, Automation, and the Future of Customer Success
- The Changing Role of the Chief Customer Officer
- Key Metrics, Revenue Ownership, and Organizational Design
- Structuring CS Teams and Segmentation
- Leadership Lessons Learned and Best Practices
Who This Course Is For
- Current and aspiring Directors, VPs, and CCOs of Customer Success
- Senior Customer Success Managers looking to expand their strategic scope
- Cross-functional leaders responsible for customer growth and retention
- Executives rethinking CS structure, data, and innovation
Affiliate Program
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Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Your Next Step
Continue growing your skills and advancing your career with our next course: Customer Success Value Creation. This course is the next step on your path to earning the Certified Customer Success Executive (CCSE) designation. Each course you complete brings you closer to full certification and recognition as a CCSE by CustomerSuccessU.