The Customer Success Advanced Concepts course focuses on refining a Customer Success Managers ability to successfully leverage Engagement Frameworks, Playbooks, KPI/Metrics, Customer Retention Models, & Customer-Centric Business Frameworks.
Course Resource & Study Guide

Course curriculum

    1. Advanced Concepts Intro

    2. Important Information

    3. Course Resource Download

    4. Advanced CSM Skills

    5. Section Review

    1. Advanced CSM Metrics

    2. Section Review

    1. Customer Success Plans

    2. Section Review

    1. Internal Customer Advocacy

    2. Section Review

    1. CSM Leadership Skills

    2. Certificate Quiz - 8 Questions

    3. Your Voice

    4. Adding Certificate to LinkedIn Profile

    5. Congratulations and Certificate Access

    6. Important Information

    7. Special Offer

About this course

  • Free
  • 18 lessons
  • 1 hour of video content

Course Resources

Course Reviews

5 star rating

My experience with Customer successU.org

Hope S Sampson

This is one amongst the best platforms. I have enrolled in the fundamentals and the customer success advance concept And I must say,the experience leaves me in awe Lessons are brief ,and educative I just want to keep going on and on Learnin...

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This is one amongst the best platforms. I have enrolled in the fundamentals and the customer success advance concept And I must say,the experience leaves me in awe Lessons are brief ,and educative I just want to keep going on and on Learning on this platform is *%100 recommended

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5 star rating

Great follow up to Course #1

Dennis Margheim

Thank you. This was a great transition from Fundamentals

Thank you. This was a great transition from Fundamentals

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5 star rating

Awesome

Precious Abiola

Simple awesome. Thank you so much for offering this course for free!

Simple awesome. Thank you so much for offering this course for free!

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4 star rating

This course builds on the foundational elements which are taught in the first course - Fundamentals.

Kim Clarke

This course exposes you to a wealth of knowledge but there is still room for expansion of some of the topics explored.

This course exposes you to a wealth of knowledge but there is still room for expansion of some of the topics explored.

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Affiliate Program

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Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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