The Customer Success Advanced Concepts course focuses on refining a Customer Success Managers ability to successfully leverage Engagement Frameworks, Playbooks, KPI/Metrics, Customer Retention Models, & Customer-Centric Business Frameworks.
Course Resource & Study Guide

Course curriculum

    1. Important Information

    2. 1 of 5 - Advanced CSM Skills

    3. Section Review

    1. 2 of 5 - Advanced CSM Metrics

    2. Section Review

    1. 3 of 5 - Customer Success Plans

    2. Section Review

    1. 4 of 5 - Internal Customer Advocacy

    2. Section Review

    1. 5 of 5 - CSM Leadership Skills

    2. Quiz Study Guide

    3. Course Quiz

    4. Important Information

About this course

  • Free
  • 13 lessons
  • 1 hour of video content

Course Resource

Course Reviews

5 star rating

My experience with Customer successU.org

Hope S Sampson

This is one amongst the best platforms. I have enrolled in the fundamentals and the customer success advance concept And I must say,the experience leaves me in awe Lessons are brief ,and educative I just want to keep going on and on Learnin...

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This is one amongst the best platforms. I have enrolled in the fundamentals and the customer success advance concept And I must say,the experience leaves me in awe Lessons are brief ,and educative I just want to keep going on and on Learning on this platform is *%100 recommended

Read Less
5 star rating

Great follow up to Course #1

Dennis Margheim

Thank you. This was a great transition from Fundamentals

Thank you. This was a great transition from Fundamentals

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5 star rating

Awesome

Precious Abiola

Simple awesome. Thank you so much for offering this course for free!

Simple awesome. Thank you so much for offering this course for free!

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4 star rating

This course builds on the foundational elements which are taught in the first course - Fundamentals.

Kim Clarke

This course exposes you to a wealth of knowledge but there is still room for expansion of some of the topics explored.

This course exposes you to a wealth of knowledge but there is still room for expansion of some of the topics explored.

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