Customer Success Fundamentals
CCSS Course 1 - The vital skills & principles required to excel in the field of Customer Success
Important Information
1 of 7 - Introduction to Customer Success Management
Section Review
2 of 7 - Communication and Relationship Building
Section Review
3 of 7 - Account Management and Growth Strategies
Section Review
4 of 7 - Customer Onboarding and Adoption
Section Review
5 of 7 - CSM Key Concepts
Section Review
6 of 7 - Career Development
Quiz Study Guide
Course Quiz
Truth be told, I would strongly advise all Customer Service Representative to try and take the course as it educative and also an eye opener to a whole lot of things when it comes to Customer Service. I am delighted and privileged to have taken t...
Read MoreTruth be told, I would strongly advise all Customer Service Representative to try and take the course as it educative and also an eye opener to a whole lot of things when it comes to Customer Service. I am delighted and privileged to have taken the course.
Read LessThe content is indeed fundamental for Customer Success. The course was well researched, logically structured and serves as a foundation for all other courses to be built on.
The content is indeed fundamental for Customer Success. The course was well researched, logically structured and serves as a foundation for all other courses to be built on.
Read LessThe course was simple to understand and well created
The course was simple to understand and well created
Read LessThis course teaches the basic skills and knowledge need to succeed as a customer service specialist. It also briefly explain various topics in advanced courses to give an idea or insight to what customer service management entail.
This course teaches the basic skills and knowledge need to succeed as a customer service specialist. It also briefly explain various topics in advanced courses to give an idea or insight to what customer service management entail.
Read LessCustomer Success Fundamentals covers critical topics such as understanding customer needs, building strong relationships, and leveraging data to drive customer satisfaction and retention. It is highly recommended for anyone in customer success.
Customer Success Fundamentals covers critical topics such as understanding customer needs, building strong relationships, and leveraging data to drive customer satisfaction and retention. It is highly recommended for anyone in customer success.
Read Less