In the Customer Success Fundamentals course, we will explore the dynamic and rewarding world of Customer Success Management. This course has been designed to provide individuals, and/or entire CSM teams, with the vital principles required to excel in the rapidly expanding field of Customer Success.

Course Overview

    1. Important Information

    2. 1 of 7 - Introduction to Customer Success Management

    3. Section Review

    1. 2 of 7 - Communication and Relationship Building

    2. Section Review

    1. 3 of 7 - Account Management and Growth Strategies

    2. Section Review

    1. 4 of 7 - Customer Onboarding and Adoption

    2. Section Review

    1. 5 of 7 - CSM Key Concepts

    2. Section Review

    1. 6 of 7 - Career Development

    2. Quiz Study Guide

    3. Course Quiz

About this course

  • Free
  • 17 lessons
  • 1.5 hours of video content

Course Resource

Course Reviews

5 star rating

Beyond Expectation

Oluwafemi Bello

Truth be told, I would strongly advise all Customer Service Representative to try and take the course as it educative and also an eye opener to a whole lot of things when it comes to Customer Service. I am delighted and privileged to have taken t...

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Truth be told, I would strongly advise all Customer Service Representative to try and take the course as it educative and also an eye opener to a whole lot of things when it comes to Customer Service. I am delighted and privileged to have taken the course.

Read Less
4 star rating

Perfect title for this first course

Kim Clarke

The content is indeed fundamental for Customer Success. The course was well researched, logically structured and serves as a foundation for all other courses to be built on.

The content is indeed fundamental for Customer Success. The course was well researched, logically structured and serves as a foundation for all other courses to be built on.

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5 star rating

Strait forward course

Simone-Louise Hoy

The course was simple to understand and well created

The course was simple to understand and well created

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5 star rating

Excellent Course

Daniel Adebowale

This course teaches the basic skills and knowledge need to succeed as a customer service specialist. It also briefly explain various topics in advanced courses to give an idea or insight to what customer service management entail.

This course teaches the basic skills and knowledge need to succeed as a customer service specialist. It also briefly explain various topics in advanced courses to give an idea or insight to what customer service management entail.

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5 star rating

Essential Guide to Customer Success

Samuel Adedeji Otebolaku

Customer Success Fundamentals covers critical topics such as understanding customer needs, building strong relationships, and leveraging data to drive customer satisfaction and retention. It is highly recommended for anyone in customer success.

Customer Success Fundamentals covers critical topics such as understanding customer needs, building strong relationships, and leveraging data to drive customer satisfaction and retention. It is highly recommended for anyone in customer success.

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