Bundle & Save

Unlock your full potential with the CCSA Bundle, providing access to all courses in the CCSA program at a significant cost savings. This exclusive bundle ensures you complete the full certification path and become a Certified Customer Support Associate (CCSA) by CustomerSuccessU.

Course curriculum

    1. Course Introduction

    2. Important Information

    3. Course Workbook

    1. Defining World-Class Customer Service

    2. Section Review

    1. Customer Service: Retention, Growth, and Referrals

    2. Section Review

    1. Key Elements of Exceptional Customer Service

    2. Section Review

    1. Professionalism and Courtesy in Customer Service

    2. Section Review

    1. Handling Customer Complaints Effectively

    2. Section Review

About this course

  • Free
  • 20 lessons
  • 1.5 hours of video content
  • Certificate
  • Course Workbook