Course Information

Customer Support Foundations is an essential course designed to equip customer service professionals with the essential skills and mindset needed to deliver exceptional support.

Through real-world examples and proven techniques, this course emphasizes active listening, empathy, professionalism, and proactive engagement to build trust, resolve issues effectively, and foster long-term customer loyalty.

Partnership

This certification offering is made possible through a strategic partnership between CustomerSuccessU and ASTEVEN Energy Institute. As a recognized pioneer in workforce development, ASTEVEN brings a strong commitment to practical, skills-based learning.

Together, we are expanding access to high-quality customer service training and certification across Africa. This collaboration empowers individuals with the professional tools and global credentials needed to succeed in today’s customer-focused economy, reflecting our shared mission to create inclusive opportunities for lifelong growth and employment.
ASTEVEN Energy Institute

Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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