Bundle & Save

Unlock your full potential with the CCSA Bundle, providing access to all courses in the CCSA program at a significant cost savings. This exclusive bundle ensures you complete the full certification path and become a Certified Customer Support Associate (CCSA) by CustomerSuccessU.

Course curriculum

    1. Course Introduction

    2. Important Information

    3. Course Workbook

    1. Defining World-Class Customer Service

    2. Section Review

    1. Customer Service: Retention, Growth, and Referrals

    2. Section Review

    1. Key Elements of Exceptional Customer Service

    2. Section Review

    1. Professionalism and Courtesy in Customer Service

    2. Section Review

    1. Handling Customer Complaints Effectively

    2. Section Review

About this course

  • Free
  • 21 lessons
  • 1.5 hours of video content
  • Certificate
  • Course Workbook

Affiliate Program

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Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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