Course curriculum

    1. Course Introduction

    2. What to Expect

    3. How to Engage

    1. Lesson Objective

    2. Real-World Scenario

    3. What Generative AI Is

    4. What Generative AI Is Not

    5. How GenAI Fits into Customer Success Work

    6. Common Misunderstandings to Avoid

    7. Try This Now

    8. Reflection Question

    9. Quiz

    1. Lesson Objective

    2. Real-World Scenario

    3. Appropriate Uses of GenAI in Customer Success

    4. Inappropriate Uses of GenAI in Customer Success

    5. A Simple Rule of Thumb

    6. Common Mistakes to Avoid

    7. Try This Now

    8. Reflection Question

    9. Quiz

    1. Lesson Objective

    2. Real-World Scenario

    3. What Human Judgment Provides

    4. What GenAI Provides

    5. How They Work Best Together

    6. Common Mistakes to Avoid

    7. Try This Now

    8. Reflection Question

    9. Quiz

    1. Lesson Objective

    2. Real-World Scenario

    3. The AI Prompt

    4. Why This Prompt Works

    5. Example Output

    6. How to Customize This Prompt

    7. Try This Now

    8. Common Mistakes to Avoid

    9. Reflection Question

    10. Final Quiz

    1. Your Voice

    2. Adding Certificate to LinkedIn Profile

    3. Congratulations and Certificate Access

About this course

  • Free
  • 43 lessons
  • 0 hours of video content

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