Value-Driven Customer Engagement Framework
by Kristi Faltorusso
Kristi Faltorusso
As an award-winning Customer Success executive with over 12 years of experience in CS and SaaS, I’ve had the privilege of helping SaaS organizations scale, drive retention, and unlock growth. With leadership roles spanning startups to enterprise organizations, I’ve spearheaded transformative strategies that blend operational rigor with a relentless focus on customer value.
Beyond the boardrooms and dashboards, I’m deeply invested in the growth of the Customer Success profession. From mentoring emerging leaders to creating scalable playbooks, templates, and resources, I’m here to empower teams to succeed at scale.
Beyond the boardrooms and dashboards, I’m deeply invested in the growth of the Customer Success profession. From mentoring emerging leaders to creating scalable playbooks, templates, and resources, I’m here to empower teams to succeed at scale.
Introduction
Hear from Kristi as she outlines how this course and 8-step guide will transform your approach to customer success. Learn how to engage your customers effectively, align on value, and ultimately deliver impactful results. Kristi highlights the critical role of value realization for Customer Success Managers, sharing real-world examples that demonstrate how these strategies drive meaningful success in practical application.
Purchase Includes:
- Course Certificate
- 8-Step Framework Workbook
Course Information
Created by Kristi Faltorusso, this exclusive 8-step framework course and workbook offer a comprehensive guide to building a success plan collaboratively with your customer. Designed to align customer goals with impactful outcomes, this resource equips you with the tools and insights needed to drive long-term success.
In partnership with CustomerSuccessU, Kristi is offering the Value-Driven Customer Engagement Framework course at a special discounted rate for all Customer Success professionals.
In partnership with CustomerSuccessU, Kristi is offering the Value-Driven Customer Engagement Framework course at a special discounted rate for all Customer Success professionals.
Weekly Newsletter
Join the 12,000+ professionals who have signed up or followed me as I share my experiences, learnings and advice from my 13+ year professional journey in Customer Success, leadership and SaaS.
In this weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.
In this weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.
Affiliate Program
Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
