Bundle & Save

Unlock your full potential with the CCSA Bundle, providing access to all courses in the CCSA program at a significant cost savings. This exclusive bundle ensures you complete the full certification path and become a Certified Customer Support Associate (CCSA) by CustomerSuccessU.

Course curriculum

    1. Course Introduction

    2. Course Workbook

    1. Identifying Root Causes of Customer Issues

    1. A Framework for Problem-Solving in B2B Service

    1. Turning Customer Complaints into Opportunities for Growth

    1. Managing Conflict with Empathy and Professionalism

    1. Developing Resilience and Patience When Handling Challenging Customers

About this course

  • $99.00
  • 12 lessons
  • 1 hour of video content
  • Certificate
  • Course Workbook

Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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