Bundle & Save

Unlock your full potential with the CCSA Bundle, providing access to all courses in the CCSA program at a significant cost savings. This exclusive bundle ensures you complete the full certification path and become a Certified Customer Support Associate (CCSA) by CustomerSuccessU.

Course curriculum

    1. Course Introduction

    2. Course Workbook

    1. Identifying Root Causes of Customer Issues

    1. A Framework for Problem-Solving in B2B Service

    1. Turning Customer Complaints into Opportunities for Growth

    1. Managing Conflict with Empathy and Professionalism

    1. Developing Resilience and Patience When Handling Challenging Customers

About this course

  • $99.00
  • 9 lessons
  • 1 hour of video content
  • Certificate
  • Course Workbook