Take control of your professional growth. This course equips Customer Success professionals with the strategic skills, mindset, and visibility needed to earn recognition, build influence, and advance their careers.
CCSS Certification – Course 4 of 5
What You'll Learn
This course goes beyond CSM best practices; it helps you position yourself for long-term success and career advancement.
Skill Development:
Skill Development:
- Build an intentional career development plan
- Develop executive presence and influence
- Use storytelling and data to demonstrate value
- Strengthen personal branding across internal and external platforms
- Position yourself for promotion and leadership opportunities
Why It Matters
Career growth in Customer Success doesn’t happen by accident. This course helps you take proactive control of your career advancement; strategically, intentionally, and with impact. Learn the skills that top-performing CSMs use to lead, influence, and rise.
Course Format
- Length: ~90 minutes of self-paced video content
- Modules: 5 (includes exercises and downloadable workbook)
- Skill Level: Entry-level and career professionals
- Access: Free, with 1-year unlimited access
- Certificate: Instant digital certificate upon completion
Course Modules
- Developing a Long-Term Career Plan
- Building Executive Presence and Influence
- Storytelling, Metrics, and Business Outcomes
- Personal Branding and Visibility
- Putting It All Together: Advancing with Purpose
Who This Course Is For
- CSMs preparing for promotion or new roles
- Customer Success professionals seeking more visibility
- Team leads and senior individual contributors building strategic skills
- Individuals creating a long-term career path in Customer Success or SaaS
Course Reviews
A Career Refining Experience
Bolaji Fasanya
The Customer Success Career Advancement Course has shaped my perspective positively on the tenets and practice of Customer Success. I want to say a big thank you to Rodney for this and I know CustomerSuccessU is headed for greater heights!
The Customer Success Career Advancement Course has shaped my perspective positively on the tenets and practice of Customer Success. I want to say a big thank you to Rodney for this and I know CustomerSuccessU is headed for greater heights!
Read LessIt was well described to understand what is contained in the content
Natasha Da Costa
The subject matter was related to the current trends in the industry and very informative examples and case studies! Thankyou
The subject matter was related to the current trends in the industry and very informative examples and case studies! Thankyou
Read LessReview for Customer Success Career Advancement
Ijeoma Ugwu
After participating in this course, I am wondering why you had something this good and its just being known. OMG!!!
After participating in this course, I am wondering why you had something this good and its just being known. OMG!!!
Read LessCS Career Alignment
Henry Onah
Beautifully crafted modules with solid scenarios
Beautifully crafted modules with solid scenarios
Read LessAffiliate Program
Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
