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Value Creation in Customer Success
Gain exclusive insights from Bappa Dey, Chief Growth Officer at Cedro, as he shares proven strategies for defining, measuring, and driving value in Customer Success. Learn how to align CS goals with business objectives, leverage data for proactive engagement, and build a high-impact customer journey that fosters retention and growth. Explore the evolving role of AI, automation, and digital engagement in shaping the future of Customer Success.

Includes:

  • Course Certificate
  • Downloadable Course Resource

Course curriculum

    1. Introduction - Bappa Dey

    2. Course Resource

    3. Certificate Access

    1. Value Creation - Customer Journey

    2. Value Creation within CSM Teams

    1. Key Metrics of Value Creation

    2. Mapping Value Creation

    3. Value Creation in Executive Meetings

    4. Measuring Team Value Creation

    1. Best Practices in Value Creation for CSMs

    2. Scaling Value Creation Initiatives

    3. Establishing Value Creation with Customers

    1. Journey Mapping in Value Creation

    2. Retention Strategies in Value Creation

    1. AI and the Future of Customer Success

    2. Personalizing Value Creation

About this course

  • 20 lessons
  • 1.5 hours of video content

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