Customer Success Value Creation
Unlock the Power of Value Creation in Customer Success with Bappa Dey! Gain exclusive insights from Bappa Dey, as he shares proven strategies for defining, measuring, and driving value in Customer Success.
Value Creation in Customer Success
Gain exclusive insights from Bappa Dey, Chief Growth Officer at Cedro, as he shares proven strategies for defining, measuring, and driving value in Customer Success. Learn how to align CS goals with business objectives, leverage data for proactive engagement, and build a high-impact customer journey that fosters retention and growth. Explore the evolving role of AI, automation, and digital engagement in shaping the future of Customer Success.
Includes:
Introduction - Bappa Dey
Course Resource
Value Creation - Customer Journey
Value Creation within CSM Teams
Key Metrics of Value Creation
Mapping Value Creation
Value Creation in Executive Meetings
Measuring Team Value Creation
Best Practices in Value Creation for CSMs
Scaling Value Creation Initiatives
Establishing Value Creation with Customers
Journey Mapping in Value Creation
Retention Strategies in Value Creation
AI and the Future of Customer Success
Personalizing Value Creation