Unlock the Power of Value Creation in Customer Success with Bappa Dey! Gain exclusive insights from Bappa Dey, as he shares proven strategies for defining, measuring, and driving value in Customer Success.
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Value Creation in Customer Success
Gain exclusive insights from Bappa Dey, Chief Growth Officer at Cedro, as he shares proven strategies for defining, measuring, and driving value in Customer Success. Learn how to align CS goals with business objectives, leverage data for proactive engagement, and build a high-impact customer journey that fosters retention and growth. Explore the evolving role of AI, automation, and digital engagement in shaping the future of Customer Success.
Includes:
- Course Certificate
- Downloadable Course Resource
What You'll Learn
This advanced course helps you transition from reactive support to strategic value creation. You'll gain actionable frameworks and leadership insights that elevate your approach to Customer Success
Skill Development:
Skill Development:
- Embed value creation into the DNA of your Customer Success team
- Manage customer value delivery with precision and personalization
- Scale value operations using systems, coaching, and team design
- Leverage journey mapping to boost retention and proactive outreach
- Prepare your CS strategy for the future of AI and digital-first engagement
Why It Matters
In today’s market, value is the currency of retention. This course equips you with the tools and mindset to deliver value your customers can see, measure, and grow with, ensuring your Customer Success function is not just supportive, but strategic.
Course Format
- Length: ~90 minutes of self-paced video content
- Modules: 5 (includes exercises and downloadable workbook)
- Skill Level: Current and aspiring Customer Success leaders, and strategic influencers
- Access: Paid, 1-year unlimited access
- Certificate: Instant digital certificate upon completion
Course Modules
- Value Creation within CSM Teams
- Managing and Delivering Value
- Establishing and Scaling Value Creation
- Journey Mapping and Retention Strategies
- The Future of Customer Success
Who This Course Is For
- Customer Success Managers focused on retention and impact
- Team leads and CS operations leaders designing scalable strategies
- Professionals preparing for leadership roles in value-based engagement
- Anyone responsible for delivering measurable customer outcomes
Affiliate Program
Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Your Next Step
Continue growing your skills and advancing your career with our next course: The Strategic Role of Customer Success. This course is the next step on your path to earning the Certified Customer Success Executive (CCSE) designation. Each course you complete brings you closer to full certification and recognition as a CCSE by CustomerSuccessU.