The Customer Success Strategic Management course equips you with the skills to shift focus from day-to-day problem-solving to shaping impactful conversations around clients' broader business goals, fostering trust and forging stronger, value-driven relationships.
Course Resource & Study Guide

Course curriculum

    1. Strategic Management Introduction

    2. Important Information

    3. Course Introduction

    4. Course Resource Download

    5. The Shift from Tactical to Strategic Conversations

    6. Section Review

    1. Understanding Strategic Conversations

    2. Section Review

    1. Building Strategic Relationships

    2. Section Review

    1. Effective Communication and Questioning

    2. Section Review

    1. Data and Insights for Strategic Conversations

    2. Section Review

    1. Handling Tactical Requests

    2. Section Review

About this course

  • Free
  • 25 lessons
  • 1 hour of video content

Course Resources

Course Reviews

5 star rating

Customer Success Strategic Management

Nsima Abasita

This was amazing. I learned how to move from tactical approach to a more strategic approach that would benefit both my customers and organization

This was amazing. I learned how to move from tactical approach to a more strategic approach that would benefit both my customers and organization

Read Less
5 star rating

Great Content

Asabe Salihu

The course content was rich and easy to understand

The course content was rich and easy to understand

Read Less
5 star rating

Very Insightful & Engaging

Fadhli Yunus

The course has demonstrated a structured way to look at working strategically which is massively important for CSMs. The content, as well as the examples used, were very insightful and engaging!

The course has demonstrated a structured way to look at working strategically which is massively important for CSMs. The content, as well as the examples used, were very insightful and engaging!

Read Less
5 star rating

Highly recommended!

Dennis Margheim

I would highly recommend the Strategic Management course.

I would highly recommend the Strategic Management course.

Read Less

Affiliate Program

Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
Learn More

Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Learn More
video library