The Customer Success Strategic Management course equips you with the skills to shift focus from day-to-day problem-solving to shaping impactful conversations around clients' broader business goals, fostering trust and forging stronger, value-driven relationships.
Course Resource & Study Guide

Course curriculum

    1. Important Information

    2. Course Introduction

    3. 1 of 8 - The Shift from Tactical to Strategic Conversations

    4. Section Review

    1. 2 of 8 - Understanding Strategic Conversations

    2. Section Review

    1. 3 of 8 - Building Strategic Relationships

    2. Section Review

    1. 4 of 8 - Effective Communication and Questioning Techn

    2. Section Review

    1. 5 of 8 - Data and Insights for Strategic Conversations

    2. Section Review

    1. 6 of 8 - Handling Tactical Requests

    2. Section Review

About this course

  • Free
  • 20 lessons
  • 1 hour of video content

Course Resource

Course Reviews

5 star rating

Customer Success Strategic Management

Nsima Abasita

This was amazing. I learned how to move from tactical approach to a more strategic approach that would benefit both my customers and organization

This was amazing. I learned how to move from tactical approach to a more strategic approach that would benefit both my customers and organization

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5 star rating

Great Content

Asabe Salihu

The course content was rich and easy to understand

The course content was rich and easy to understand

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5 star rating

Very Insightful & Engaging

Fadhli Yunus

The course has demonstrated a structured way to look at working strategically which is massively important for CSMs. The content, as well as the examples used, were very insightful and engaging!

The course has demonstrated a structured way to look at working strategically which is massively important for CSMs. The content, as well as the examples used, were very insightful and engaging!

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5 star rating

Highly recommended!

Dennis Margheim

I would highly recommend the Strategic Management course.

I would highly recommend the Strategic Management course.

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