Customer Service Delivering Impact

Level 3 - Deliver value-driven service by aligning customer interactions with business outcomes. Focus on first-contact resolution, personalized engagement, and leveraging feedback to improve customer experiences.

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Course curriculum

1. Course Introduction
2. Course Workbook
1. Aligning Customer Service with Business Outcomes
1. Proactive vs. Reactive Customer Service Approaches
1. Focusing on First-Contact Resolution: Solving Issues on the First Try
1. Personalizing Customer Interactions to Enhance Relationships
1. Leveraging Customer Feedback for Product and Service Improvements
1. Course Summary
2. Certificate Quiz

About this course

$99.00
9 lessons
1 hour of video content
Certificate
Course Workbook

CCSA Certification Bundle Offer

Introduction

Aligning Customer Service with Business Outcomes

Proactive vs. Reactive Customer Service Approaches

Focusing on First-Contact Resolution: Solving Issues on the First Try

Personalizing Customer Interactions to Enhance Relationships

Leveraging Customer Feedback for Product and Service Improvements

Summary

About this course