Bundle & Save

Unlock your full potential with the CCSA Bundle, providing access to all courses in the CCSA program at a significant cost savings. This exclusive bundle ensures you complete the full certification path and become a Certified Customer Support Associate (CCSA) by CustomerSuccessU.

Course curriculum

    1. Course Introduction

    2. Course Workbook

    1. Aligning Customer Service with Business Outcomes

    1. Proactive vs. Reactive Customer Service Approaches

    1. Focusing on First-Contact Resolution: Solving Issues on the First Try

    1. Personalizing Customer Interactions to Enhance Relationships

    1. Leveraging Customer Feedback for Product and Service Improvements

About this course

  • $99.00
  • 12 lessons
  • 1 hour of video content
  • Certificate
  • Course Workbook

Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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