Customer Success Leadership Excellence
Customer Success Executive, Thomas Voigt, delivers a clear and actionable framework for leadership development, empowering Customer Success professionals with the skills, strategies, and practical applications essential for success in a rapidly evolving industry. This course equips participants with the tools to drive meaningful organizational impact, build strong executive alignment, and adapt their leadership approach to remain effective and relevant in the age of AI,
Customer Success CCO Evolution and Strategy
Chief Customer Officer, Boaz Maor, delivers a compelling look into the transformation of Customer Success from a reactive support function into a strategic force within modern businesses. This course highlights how CS now plays a central role in driving revenue, boosting retention, and shaping long-term customer value. With real-world insights and forward-thinking strategies, Boaz shows how Customer Success has earned its seat at the executive table, influencing product direction and business decisions across the organization.
Value Creation in Customer Success
Chief Growth Officer, Bappa R. Dey, delivers a powerful playbook for unlocking true customer value. This course is packed with actionable strategies to align Customer Success with business goals, harness data for smarter engagement, and design a customer journey that drives both retention and growth. Bappa also explores how AI, automation, and digital touchpoints are reshaping the CS landscape, giving you the tools to stay ahead and lead the future of Customer Success.
The Strategic Role of Customer Success
Vice President of Customer Success, Avi Avital, brings next-level energy to this course, showing how to turn Customer Success into a true revenue engine. Through real-world strategies, Avi teaches you how to master onboarding, align customer expectations, and position CS teams as trusted business partners who drive real business impact. This course is a game-changer for anyone ready to lead with confidence and deliver results that matter.
Value Driven Customer Engagement Framework
Chief Customer Officer, Kristi Faltorusso, shares her dynamic 8-step engagement framework that will transform the way you approach Customer Success. This course teaches you how to engage customers with purpose, align on measurable value, and deliver impactful outcomes that matter. Kristi brings it all to life with real-world examples, showcasing how value realization is not just a buzzword but a game-changing strategy for driving true customer success in action.
Customer Success Framework Mastery
Customer Success Executive, John Huber, takes you behind the scenes of what it really takes to build and scale a high-performing Customer Success organization. In this course, John breaks down proven frameworks and strategies that turn Customer Success from an undefined support role into a strategic pillar that drives retention, growth, and long-term value. His perspective on the evolution of the CS function showcases how impactful Customer Success can be when it operates as a core part of the business rather than an afterthought.
