FAQ
Certified Customer Success Executive (CCSE) – Frequently Asked Questions
Certified Customer Success Executive (CCSE)
The CCSE is an advanced certification path designed for senior-level professionals looking to lead Customer Success teams, drive cross-functional alignment, and deliver strategic impact. Offered by CustomerSuccessU, the CCSE focuses on executive-level thinking, business outcomes, and leadership excellence in Customer Success.
The CCSE certification includes the following five advanced courses:
The CCSE is ideal for experienced Customer Success professionals who are:
No. The CCSE is part of our premium certification offerings, and available at a high-reduced Special Bundle price as part of our Not-For-Profit pricing model.
Yes. While many learners complete the CCSS before moving into the CCSE path, it is not a requirement. If you already have Customer Success experience or leadership responsibilities, you can begin the CCSE track directly.
The CCSE is self-paced. Most learners complete all five courses within 1 to 3 weeks, depending on their availability and level of experience. You can start anytime and move at your own speed.
Yes. You will receive a certificate of completion for each course. Once all six courses are completed, you’ll be able to take the Certified Customer Success Executive (CCSE) certification Final Exam from CustomerSuccessU.
CCSE graduates are equipped to lead strategic conversations, influence executive stakeholders, and drive measurable business outcomes through Customer Success. The certification is a powerful tool for professionals pursuing director-level roles, VP positions, or executive leadership paths.