FAQ

Certified Customer Success Executive (CCSE)

  • What is the Certified Customer Success Executive (CCSE) certification?

    The CCSE is an advanced certification path designed for senior-level professionals looking to lead Customer Success teams, drive cross-functional alignment, and deliver strategic impact. Offered by CustomerSuccessU, the CCSE focuses on executive-level thinking, business outcomes, and leadership excellence in Customer Success.

  • How many courses are included in the CCSE certification?

    The CCSE certification includes the following five advanced courses:

    • Value Creation in Customer Success
    • Customer Success Framework Mastery
    • Customer Success CCO Evolution and Strategy
    • Customer Success Leadership Excellence
    • The Strategic Role of Customer Success
    • Value Driven Customer Engagement Framework

    Each course is focused on business alignment, strategy execution, and high-level impact.
  • Who is the CCSE certification designed for?

    The CCSE is ideal for experienced Customer Success professionals who are:

    • Preparing for or already in leadership roles
    • Responsible for strategic account growth and stakeholder alignment
    • Involved in executive business reviews, customer value realization, or expansion strategy
    • Seeking to elevate their professional brand and influence at the executive level
  • Is the CCSE certification free?

    No. The CCSE is part of our premium certification offerings, and available at a high-reduced Special Bundle price as part of our Not-For-Profit pricing model.

  • Can I take the CCSE certification without completing the CCSS first?

    Yes. While many learners complete the CCSS before moving into the CCSE path, it is not a requirement. If you already have Customer Success experience or leadership responsibilities, you can begin the CCSE track directly.

  • How long does it take to complete the CCSE certification?

    The CCSE is self-paced. Most learners complete all five courses within 1 to 3 weeks, depending on their availability and level of experience. You can start anytime and move at your own speed.

  • Will I receive a certificate for the CCSE?

    Yes. You will receive a certificate of completion for each course. Once all six courses are completed, you’ll be able to take the Certified Customer Success Executive (CCSE) certification Final Exam from CustomerSuccessU.

  • What kind of results can I expect from completing the CCSE?

    CCSE graduates are equipped to lead strategic conversations, influence executive stakeholders, and drive measurable business outcomes through Customer Success. The certification is a powerful tool for professionals pursuing director-level roles, VP positions, or executive leadership paths.