Certificate Courses
Free Customer Success Manager Courses. Explore our diverse range of courses from foundational principles to advanced concepts such as Playbooks, KPIs, Retention Models, Customer Success Plans, and Customer-Centricity.
Certification Courses
Earn individual certificates, or complete all 5 to unlock access to become a Certified Customer Success Specialist (CCSS) by CustomerSuccessU.
Course Resources Available (see below)
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Customer Success Fundamentals
Course4.9 average rating (352 reviews)Free Customer Success Management Certification
The vital skills & principles required to excel in the field of Customer Success -
Customer Success Advanced Concepts
Course5.0 average rating (65 reviews)Free Customer Success Management Certification
Learn Customer Engagement Frameworks, Playbooks, Metrics, & Retention Models -
Customer Success Strategic Management
Course4.8 average rating (39 reviews)Free Customer Success Management Certification
Strategies to shape impactful conversations around clients' strategic business goals -
Customer Success Career Advancement
Course5.0 average rating (33 reviews)Free Customer Success Management Certification
Navigating organizational politics, office dynamics, and professional reputation -
Customer Success Master Class
Course5.0 average rating (36 reviews)Free Customer Success Management Certification
Master Class on the skills necessary to excel at the highest levels -
Certified Customer Success Specialist (CCSS)
Course5.0 average rating (30 reviews)FREE & PAID Pricing Options Available - Certified Customer Success Specialist by CustomerSuccessU
Certification Roadmap
Earn individual certifications, or complete ALL 5 certifications to unlock access to become a Certified Customer Success Specialist (CCSS) by CustomerSuccessU.
Course Resources
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Bundle - All Course Resources
BundleSpecial Offer (50% Discount) - Over 160 pages of comprehensive course materials covering ALL Key Concepts, Reflection Points, Tips for Success, and Course Modules.
$10
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Course Resource | Fundamentals
Digital downloadPacked with valuable insights, this 40+ page PDF is designed to help you solidify your understanding and apply key concepts to real-world scenarios.
$5
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Course Resource | Advanced Concepts
Digital downloadPacked with valuable insights, this 40+ page PDF is designed to help you solidify your understanding and apply key concepts to real-world scenarios.
$5
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Course Resource | Strategic Management
Digital downloadPacked with valuable insights, this 40+ page PDF is designed to help you solidify your understanding and apply key concepts to real-world scenarios.
$5
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Course Resource | Career Advancement
Digital downloadUnlock your career growth with 40+ pages of key course concepts! Discover how LinkedIn, certifications, skill-building projects, and a supportive community can help you climb the corporate ladder and achieve job satisfaction.
$5