Empowering Careers in Customer Success

Earn industry-recognized certifications that build real-world skills and boost your career. Our affordable, flexible courses are designed for professionals and teams looking to grow, align, and lead in Customer Success and Customer Service.

  • Customer Success Impact

    Over 1 million professionals have discovered CustomerSuccessU, empowering individuals and teams to grow, align, and deliver meaningful customer outcomes at scale.

  • Get Certified

    Tens of thousands of certificates have been issued by CustomerSuccessU. Our industry-recognized certifications give you the credentials to take the next step in your career.

  • Make Money

    Make a difference while earning income through our Affiliate Program. Earn a 20% commission by sharing CustomerSuccessU across your network, social media, or online communities.

Courses & Certifications

Free & Premium Customer Success & Customer Service Courses and Certifications designed to advance your career. From foundational principles to advanced concepts such as Playbooks, KPIs, Customer Success Plans, and Customer-Centricity, our courses cover all essential aspects.
Courses & Certifications
Course completion certificate

Executive-Led Courses

Executive-Led Courses put you face-to-face with some of the most respected voices in the industry. You’ll hear directly from executives who’ve shaped the future of Customer Success at some of the world’s largest and most innovative companies. Certificates included for all courses.
Courses & Certifications

Member Testimonials

We’re proud to showcase the success stories of our members. Their testimonials highlight the impactful journeys they've had with us, and we love sharing their experiences to inspire others. Discover how CustomerSuccessU has made a difference for them!
Read Amazing Testimonials

Course Resources

Explore our comprehensive course resources library, crafted to support both your personal and professional development. Whether you're looking to build new skills or accelerate your career, these resources are designed to help you achieve long-term growth and success in the field of Customer Success.
Course Resources

On Demand Videos

Quick Success Videos on Essential Customer Success Skills; Value Realization, Communication, Account Management, Conflict Resolution, Onboarding, and More
Quick Success Videos
video library

Coaching

At CustomerSuccessU, we're excited to partner with Emma McRedmond, a former Global VP of Customer Success and Support, to offer personalized coaching and development services. With over 20 years of experience, Emma is dedicated to helping professionals advance their customer success careers.

Career Coaching

Find a Job - Top 10 Recruiters

CustomerSuccessU's exclusive list of Top 10 Recruiters, Headhunters, and Staffing Firms for 2025! These agencies stand out by deeply understanding the nuances of Customer Success roles, including best practices, essential skills, and the experience necessary for candidates to make an immediate and lasting impact.
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CSU Community

Free Customer Success Community for networking, engaging in open discussions, webinars, workshops, downloads, videos, and exchanging ideas. It's a space designed to foster collaboration and career development.
Community Page
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Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
Learn More
video library

Certification Paths

Choose your certification path below to begin advancing your career in Customer Success and Customer Service

Certified Customer Success Specialist (CCSS)

Certified Customer Success Executive (CCSE)

Certified Customer Service Associate (CCSA)