Video Content by CustomerSuccessU
Essential Concepts
for Customer Success Professionals
Customer Success vs Customer Support
What is Customer Success
Importance of Customer Success
Evolution of Customer Success
Account Management Strategies
for Customer Success Professionals
Proactive Customer Engagement
Data-Driven Customer Insights
Customer Goal Alignment
Customer Advocacy
Customer Risk Management
Continuous Value Delivery
Building Long-term Relationships
Upselling and Cross-selling Strategies
Communication Strategies
for Customer Success Professionals
The Importance of Communication
Key Focus Areas
Active Listening
Empathy in Communication
Clarity and Transparency
Conflict Resolution Strategies
for Customer Success Professionals
Active Listening & Emotional Intelligence
Problem Solving Strategies
Collaborative Techniques
Root Cause Analysis
Value Realization Strategies
for Customer Success Professionals
Introduction to Value Realization
Measuring and Communicating Value
Identifying Value Drivers
Sustaining Long-Term Value
Overcoming Barriers to Value Realization
Strategic Thinking Strategies
for Customer Success Professionals
Shift from Tactical to Strategic
Aligning with Customer Goals
Leveraging Data for Strategic Conversations
Positioning Your Product
Growth Through Strategic Partnerships
Customer-Centric Strategies
for Customer Success Professionals
