Career Advancement Platform

CustomerSuccessU offers multiple free Customer Success Certifications, Courses, Workshops, and Career Coaching to help you stand out in a competitive job market. We amplify your career accomplishments by celebrating your certificates and achievements on LinkedIn and other major social media platforms.

  • Beyond Learning

    Our community helps you apply skills immediately, boosting your visibility and ensuring your accomplishments are recognized. With CustomerSuccessU, you join a network that promotes your success and enhances your professional profile.

  • Career Growth

    CustomerSuccessU is designed to fast-track your career. Our industry-recognized certifications give you the credentials and confidence to take the next step in your career, whether you're aiming for a promotion or a new job opportunity.

  • Expand Your Network

    CustomerSuccessU connects you with a thriving community of professionals and mentors, giving you access to valuable insights, guidance, and collaboration opportunities that enhance your career.

Courses & Certifications

Free Courses and Certifications designed to advance your career in Customer Success. From foundational principles to advanced concepts such as Playbooks, KPIs, Customer Success Plans, and Customer-Centricity, our courses cover all essential aspects.
Courses & Certifications
Course completion certificate

Coaching

At CustomerSuccessU, we're excited to partner with Emma McRedmond, a former Global VP of Customer Success and Support, to offer personalized coaching and development services. With over 20 years of experience, Emma is dedicated to helping professionals advance their customer success careers.

Coaching & Webinars

On Demand Videos

Quick Success Videos on Essential Customer Success Skills; Value Realization, Communication, Account Management, Conflict Resolution, Onboarding, and More
Quick Success Videos
video library

CSU Community

Free Customer Success Community for networking, engaging in open discussions, webinars, workshops, downloads, videos, and exchanging ideas. It's a space designed to foster collaboration and career development.
Community Page
join the csu community

Certification Roadmap

Complete all 5 FREE Certificates to become a Certified Customer Success Specialist (CCSS) by CustomerSuccessU. Learn more about the Free & Premium pricing options and pathways for the CCSS certification by selecting the "CCSS Roadmap" button below.
CCSS Certification Roadmap

Course Resources

Explore our comprehensive course resources library, crafted to support both your personal and professional development. Whether you're looking to build new skills or accelerate your career, these resources are designed to help you achieve long-term growth and success in the field of Customer Success.
Course Resources

Testimonials

We Love Sharing Testimonials

“With a decade of Customer Success experience… I really appreciated the unique perspective on leveraging Customer Success Plans to build your professional brand”

Andy Butz

“The information provided in the courses was incredibly valuable, and I highly recommend it to anyone interested in learning about Customer Success.”

Denise Arias

“The insights and strategies shared throughout the course have equipped me with invaluable knowledge, enabling me to make a significant impact in the world of Customer Success!”

Rihab Ghannem

“The courses provided a comprehensive understanding of customer success management, from effective communication to career development.”

Rishabh Talwar

“The Advanced Concepts was well-structured and covered all the key concepts I was hoping for. I feel very fortunate to have discovered CustomerSuccessU.”

Vijay Singh

“The Customer Success Advanced Concepts course was great! I am looking forward to updating our current Customer Success Plans with the great points conveyed in this course.”

Angel Van Horn

“The sessions were amazing. The info & the detailed explanation will surely have an impact & serve as a guide to CSM professionals who are looking to upscale in their career.”

Netra Charatkar