Level Up Your Career
Free Customer Success Courses & Certifications
Courses & Certifications
Free Customer Success Management Courses and Certifications designed to advance your career in Customer Success. From foundational principles to advanced concepts such as Playbooks, KPIs, Customer Success Plans, and Customer-Centricity, our courses cover all essential aspects.
Certification Roadmap
Complete all 5 FREE Customer Success Certificates to become a Certified Customer Success Specialist (CCSS) by CustomerSuccessU. Learn more about the Free & Premium pricing options and pathways for the CCSS certification by selecting the "CCSS Roadmap" button below.
Webinars
Register for industry-leading webinars designed to enhance your knowledge and elevate your skills in Customer Success. Whether you're focused on advancing your career or mastering new concepts, our webinars provide the tools and inspiration for lasting success.
Coaching
At CustomerSuccessU, we're excited to partner with Emma McRedmond, a former Global VP of Customer Success and Support, to offer personalized coaching and development services. With over 20 years of experience, Emma is dedicated to helping professionals advance their customer success careers.
In-Depth Articles
Articles by leading industry experts. Explore valuable insights, actionable strategies, and thought-provoking perspectives. Whether you aim to enhance your skills, stay ahead of emerging trends, or deepen your understanding of key concepts, these articles are crafted to inspire and empower you on your Customer Success journey.
Course Resources
Explore our comprehensive course resources library, crafted to support both your personal and professional development. Whether you're looking to build new skills or accelerate your career, these resources are designed to help you achieve long-term growth and success in the field of Customer Success.
Member Testimonials
We’re proud to showcase the success stories of our members. Their testimonials highlight the impactful journeys they've had with us, and we love sharing their experiences to inspire others. Discover how CustomerSuccessU has made a difference for them!
Find a Job - Top 10 Recruiters
CSU's exclusive list of Top 10 Recruiters, Headhunters, and Staffing Firms is an excellent resource for professionals specializing in Customer Success and related roles. These agencies stand out by deeply understanding the nuances of Customer Success roles, including best practices, essential skills, and the experience necessary for candidates to make an immediate and lasting impact. Their expertise ensures a tailored approach to connecting the right talent with the right opportunities, fostering success for both organizations and candidates.
CSU Community
Free Customer Success Community for networking, engaging in open discussions, webinars, workshops, downloads, videos, and exchanging ideas. It's a space designed to foster collaboration and career development.
On Demand Videos
Quick Success Videos on Essential Customer Success Skills; Value Realization, Communication, Account Management, Conflict Resolution, Onboarding, and More
About US
CustomerSuccessU is a mission-driven not-for-profit organization dedicated to elevating the Customer Success profession. This includes our leadership team, who lead by example by donating their time, money and expertise to develop and maintain our low cost Customer Success resources.
