Customer Service Savings Bundle
Unlock Access to All Courses and Certificates to become a Certified Customer Service Associate (CCSA)
Standard Price: $198.00 USD
Special ASTEVEN Energy Institute Pricing Offer:
Get one full year of unlimited access to all courses, workbooks, and certificates listed below:
Level 1 - Master the fundamentals of exceptional customer service in this free, self-paced certification course. Learn how to build trust, resolve complaints, and deliver world-class experiences that drive loyalty and growth.
Level 2 - Master essential communication strategies to enhance customer interactions and build trust. Strengthen professionalism, manage response times, and develop skills to create lasting connections with clients.
Level 3 - Deliver value-driven service by aligning customer interactions with business outcomes. Focus on first-contact resolution, personalized engagement, and leveraging feedback to improve customer experiences.
Level 4 - Develop advanced problem-solving and conflict resolution techniques to address challenges effectively. Learn to transform complaints into opportunities while managing conflicts with empathy and professionalism.
Level 5 - Elevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.
Final Exam to become a Certified Customer Service Associate by CustomerSuccessU