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Member Benefits

Gain full access to the certifications, advanced courses, and executive-level resources trusted by Customer Success professionals worldwide.

Whether you’re just starting your journey or preparing to lead at the highest levels, the CustomerSuccessU Membership gives you the knowledge, credentials, and confidence to grow your career

  • Certified Customer Success Specialist (CCSS) Certification

  • Certified Customer Success Executive (CCSE) Certification

  • All CCSS and CCSE Course Resources

  • All Executive-Level Courses & Certifications

Included!

Gain a solid understanding of Customer Success and the critical role CSMs play in today’s customer-first business models.

Executive-led Courses:
  1. Value Driven Customer Engagement Framework
  2. Customer Success Leadership Excellence
  3. Customer Success CCO Evolution and Strategy
  4. Value Creation in Customer Success
  5. The Strategic Role of Customer Success
  6. Customer Success Framework Mastery

Included in Membership

Gain a solid understanding of Customer Success and the critical role CSMs play in today’s customer-first business models.

Executive-led Courses:
  1. Value Driven Customer Engagement Framework
  2. Customer Success Leadership Excellence
  3. Customer Success CCO Evolution and Strategy
  4. Value Creation in Customer Success
  5. The Strategic Role of Customer Success
  6. Customer Success Framework Mastery

Included in Membership

Gain a solid understanding of Customer Success and the critical role CSMs play in today’s customer-first business models.

Executive-led Courses:
  1. Value Driven Customer Engagement Framework
  2. Customer Success Leadership Excellence
  3. Customer Success CCO Evolution and Strategy
  4. Value Creation in Customer Success
  5. The Strategic Role of Customer Success
  6. Customer Success Framework Mastery

Included in Membership

Gain a solid understanding of Customer Success and the critical role CSMs play in today’s customer-first business models.

Executive-led Courses:
  1. Value Driven Customer Engagement Framework
  2. Customer Success Leadership Excellence
  3. Customer Success CCO Evolution and Strategy
  4. Value Creation in Customer Success
  5. The Strategic Role of Customer Success
  6. Customer Success Framework Mastery

Course Resources

Course Modules

  1. Customer Success Evolution & Strategic Foundations
  2. Leadership Development and Career Growth
  3. Team Execution and Compensation Models
  4. Customer Success Strategy and Organizational Influence
  5. Revenue Growth and Customer Segmentation
  6. Building a Customer-Centric Organization
  7. Operationalizing and Measuring Success
  8. AI and The Future of Customer Success

Certified Customer Success Specialist (CCSS)

CCSS Certification Final Exam

Free & Paid Options

CCSS Certification Overview

The CCSS program draws upon decades of collective wisdom from global leaders in Customer Success. By concentrating on core responsibilities and essential competencies, our training equips you with the knowledge and skills to drive tangible results for both your customers and your career.

  • Elevate

    Elevate Your Career Trajectory: Demonstrate your commitment to professional development and unlock new opportunities for advancement within the field of Customer Success.

  • Harness

    Harness Industry Best Practices: Gain insights into the proven strategies and best practices adopted by top-performing Customer Success professionals worldwide.

  • Validate

    Validate Your Expertise: Showcase your proficiency in Customer Success principles, earning recognition from employers and peers alike.

Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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video library

This course is your starting point to build a strong Customer Success career. Learn how CSMs support client outcomes, increase retention, and align customer goals with business impact.

CCSS Certification – Course 1 of 5

Why It Matters

Customer Success is more than a job title; it’s a growth engine. Companies that invest in Customer Success increase retention, accelerate expansion, and deliver more value. This course gives you the foundation to be part of that success.

Course Format

  • Length: ~90 minutes of self-paced video content
  • Modules: 8 (includes exercises and downloadable workbook)
  • Skill Level: Senior CSMs, Directors, VPs, and high-growth operators
  • Access: Paid, 1-year unlimited access
  • Certificate: Instant digital certificate upon completion