Customer Success Fundamentals
The vital skills and principles required to excel in the field of Customer Success
In the Customer Success Fundamentals course, we will explore the dynamic and rewarding world of Customer Success Management. This course has been designed to provide individuals, and/or entire CSM teams, with the vital principles required to excel in the rapidly expanding field of Customer Success.
Course Overview
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Fundamentals Course Introduction
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Important Information
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Fundamentals Introduction
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Course Resource Download
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What is Customer Success Management
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Reflection Point (Optional)
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Why Customer Success Matters
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Reflection Point (Optional)
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The Customer Journey
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Reflection Point (Optional)
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Core Responsibilities
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Reflection Point (Optional)
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Customer Success Mindset
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Reflection Point (Optional)
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Customer Success Business Growth
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Reflection Point (Optional)
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About this course
- Free
- 26 lessons
- 1.5 hours of video content
Course Reviews
Essential Guide to Customer Success
Samuel Adedeji Otebolaku
Customer Success Fundamentals covers critical topics such as understanding customer needs, building strong relationships, and leveraging data to drive customer satisfaction and retention. It is highly recommended for anyone in customer success.
Customer Success Fundamentals covers critical topics such as understanding customer needs, building strong relationships, and leveraging data to drive customer satisfaction and retention. It is highly recommended for anyone in customer success.
Read LessPerfect title for this first course
Kim Clarke
The content is indeed fundamental for Customer Success. The course was well researched, logically structured and serves as a foundation for all other courses to be built on.
The content is indeed fundamental for Customer Success. The course was well researched, logically structured and serves as a foundation for all other courses to be built on.
Read LessStrait forward course
Simone-Louise Hoy
The course was simple to understand and well created
The course was simple to understand and well created
Read LessExcellent Course
Daniel Adebowale
This course teaches the basic skills and knowledge need to succeed as a customer service specialist. It also briefly explain various topics in advanced courses to give an idea or insight to what customer service management entail.
This course teaches the basic skills and knowledge need to succeed as a customer service specialist. It also briefly explain various topics in advanced courses to give an idea or insight to what customer service management entail.
Read LessBeyond Expectation
Oluwafemi Bello
Truth be told, I would strongly advise all Customer Service Representative to try and take the course as it educative and also an eye opener to a whole lot of things when it comes to Customer Service. I am delighted and privileged to have taken t...
Read MoreTruth be told, I would strongly advise all Customer Service Representative to try and take the course as it educative and also an eye opener to a whole lot of things when it comes to Customer Service. I am delighted and privileged to have taken the course.
Read LessAffiliate Program
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Not-for-Profit Mission
CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
