Whether you are new to the role of a Customer Success Manager or looking to expand your strategic toolkit, this course will equip you with the skills and mindset needed to drive customer outcomes, influence internal alignment, and contribute to long-term growth.
Course Resource & Study Guide

Course curriculum

    1. Advanced Concepts Intro

    2. Important Information

    3. Course Resource Download

    4. Course Introduction

    1. Strategic Account Planning

    1. Value Realization and Outcome-Based Success

    1. Executive Business Reviews

    1. Cross-Functional Alignment and Internal Advocacy

    1. Managing Customer Risk and Retention

About this course

  • Free
  • 16 lessons
  • 1 hour of video content

Course Resources

Course Reviews

5 star rating

My experience with Customer successU.org

Hope S Sampson

This is one amongst the best platforms. I have enrolled in the fundamentals and the customer success advance concept And I must say,the experience leaves me in awe Lessons are brief ,and educative I just want to keep going on and on Learnin...

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This is one amongst the best platforms. I have enrolled in the fundamentals and the customer success advance concept And I must say,the experience leaves me in awe Lessons are brief ,and educative I just want to keep going on and on Learning on this platform is *%100 recommended

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5 star rating

Great follow up to Course #1

Dennis Margheim

Thank you. This was a great transition from Fundamentals

Thank you. This was a great transition from Fundamentals

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5 star rating

Awesome

Precious Abiola

Simple awesome. Thank you so much for offering this course for free!

Simple awesome. Thank you so much for offering this course for free!

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4 star rating

This course builds on the foundational elements which are taught in the first course - Fundamentals.

Kim Clarke

This course exposes you to a wealth of knowledge but there is still room for expansion of some of the topics explored.

This course exposes you to a wealth of knowledge but there is still room for expansion of some of the topics explored.

Read Less

Affiliate Program

Make a difference while earning income. The CustomerSuccessU Affiliate Program empowers you to support our global mission while getting paid to share a platform that’s transforming careers in Customer Success. As an affiliate, you can earn a 20% commission by sharing on websites, in communities, or across any social media platform.
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Not-for-Profit Mission

CustomerSuccessU is a global not-for-profit organization committed to making career advancement accessible to everyone. We offer free and affordable courses, certifications, and resources to support individuals at any stage of their professional journey, whether they are beginning their careers, transitioning to a new field, or preparing for leadership roles.
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video library