Products
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Course Resource | Customer Service Leadership and Strategy
Digital downloadElevate your leadership skills to develop high-performing customer service teams. Set clear goals, foster continuous improvement, and align service strategies with organizational objectives.
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Course Resource | Customer Service Conflict Resolution
Digital downloadGain practical skills to manage tough customer situations with professionalism and empathy. This course helps you stay calm under pressure, defuse difficult conversations, and restore trust with frustrated customers.
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Course Resource | Customer Service Delivering Impact
Digital downloadDeliver value-driven service by aligning customer interactions with business outcomes. Focus on first-contact resolution, personalized engagement, and leveraging feedback to improve customer experiences.
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Course Resource | Customer Service Core Skills
Digital downloadAdvance your career with our core skills certification course. Learn how to engage customers, manage complaints, and create exceptional experiences that build loyalty.
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Course Resource | Customer Service Foundations
Digital downloadMaster the fundamentals of exceptional customer service in this free, self-paced certification course. Learn how to build trust, resolve complaints, and deliver world-class experiences that drive loyalty and growth.
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Course Resource | Customer Engagement Model
Digital downloadChief Customer Officer, Kristi Faltorusso, shares her dynamic 8-step engagement framework that will transform the way you approach Customer Success.