40+ Pages of Key Concepts, Reflection Points, Tips for Success, and all Course Modules.

Strategies & Insights: Shifting from day-to-day problem solving to Strategic conversations.

Learn the skills to fostering trust and forging stronger, value-driven relationships.

Topics Discussed in Detail

The Shift from Tactical to Strategic Conversations Understanding Strategic Conversations Building Strategic Relationships Effective Communication & Questioning Techniques Data and Insights for Strategic Conversations Handling Tactical Requests Strategically Implementing Strategic Initiatives

Career Ready!

This resource is the perfect tool to help you prepare for the Course Quiz. Extensive review of all Key Concepts, Example Questions, and Study Tips. It's the perfect tool to engage with your clients on a deeper level and the broader impact of your product or service on their business.

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Download the Customer Success Strategic Management Digital Guide to continue your personal and professional development. As a Not-for-profit, all proceeds directly support the vision and mission of CustomerSuccessU. Global payment options: Credit and Debit cards, PayPal, Cash App, Google Pay, Afterpay, Klarna, and Virtual Dollar Cards such as Chipper Cash, Eversend, Fundall, Bitnob, and more.

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